At WorkSmarter, we are committed to assisting you with any employment or HR-related queries you may have. Included in the Enterprise plan, our Live HR Support service allows you to consult with a specialist HR adviser online at the click of a mouse. Our dedicated team of highly qualified HR experts provides live web-based support during normal business hours.

Log In to Your WorkSmarter Account

• Open your web browser and navigate to the WorkSmarter login page.

• Enter your username and password.

• Click on the 'Log In' button.

Access the Live HR Support

• Once logged in, navigate to services.

• Locate the feature called 'Live HR Support' in the menu.

You will be directed to a new form where you can enter the details of your case.

Confidentiality

Rest assured that our Live HR Support is confidential. All employee data is safe, and private information is fully protected and encrypted.

FAQs

When is Live HR Support Available?

Our Live HR Support service is available during normal business hours – 0900 to 1730, Monday to Friday.

Is my Information Secure?

All employee data and private information are fully protected and encrypted, ensuring complete confidentiality.

What Types of Queries can I ask?

You can ask any employment or HR-related queries. Our team of experts is equipped to handle a wide range of issues and provide practical guidance.

Can I Access Past Support Cases?

Yes, all support cases are recorded and can be accessed for future reference. You can view the details and conversations of past cases in the 'Live HR Support' section.

Who can Access Live HR Support?

Live HR Support is only available to users with permission-enabled access.

WorkSmarter’s Live HR Support provides direct access to specialist HR advisers who are ready to assist you with any employment or HR-related queries.