Live HR Support

We're here to assist you with any employment or HR related queries.

Included in the HR Complete plan, our Live HR Support means you can talk online to a specialist HR adviser at the click of a mouse.

Our Live HR Support service is staffed by dedicated and highly qualified HR experts who are here to give you live web-based support during normal business hours.

WorkSmarter’s team of experts are on your side so you’re in safe hands, whatever your query. Our support is solution-driven and pragmatic, based on the latest in employment and HR guidance and best practice.

Get in touch with us to open a Support Case and set up a live online conversation with your adviser. Everything is recorded for future reference, leaving a full audit trail for you to refer back to.

How to open a Support Case

  • From your menu click on Live HR Support to open a Support Case
  • You’ll need to enter a case title, and select which of your staff this case involves. If it’s a general enquiry, leave the field blank
  • Our Live HR Support is confidential: your employee data is safe, and private information is fully protected and encrypted
  • Once you’ve submitted your case details, a new screen will appear and you’ll be invited to type your question
  • A consultant will respond as soon as possible and you’ll see the conversation in real time on the screen
  • Your consultant will advise you if your case is suitable to be referred on for further legal advice
  • You can close a Support Case at any time, via the ‘settings’ link on the screen

This article was last updated 2 years ago.

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