Last updated 22nd July 2024

PLEASE READ THE TERMS OF THIS AGREEMENT CAREFULLY

1. ABOUT WORKSMARTER AND THESE CONDITIONS

• 1.1. WorkSmarter is an online platform that enables Authorised Users (as defined in clause 2.1) to access and use the online human resource services developed, operated and maintained by us (or our licensors, where applicable) (the "Software"). The Software can be accessed through worksmarter.co.uk (the "Site").
• 1.2. The Software and the Services (as defined in clause 2.1) are provided by WorkSmarter Limited, a company incorporated and registered in England and Wales with company number 11542509 whose registered address is at 74 The Close, Norwich, NR1 4DR (the "Supplier", "we", "us", "our"). The Supplier's registered VAT number is 304 3328 42.
• 1.3. These Conditions set out the terms and conditions on which you may access and use the Software and the Services. By registering an account, you hereby agree to and accept these Conditions. Before you accept these Conditions, we strongly recommend that you read them in detail. If you access and use the Software and the Services, you must comply with these Conditions at all times.
• 1.4. We may amend, vary, delete or add to these Conditions from time to time at our sole discretion. If we amend these Conditions, we will notify you when you next access the Site or the Software. Any amendment to these Conditions or new terms and conditions for the Software and the Services may be displayed on-screen, and you may be required to read and accept them to continue your use of the Software and / or the Services.
• 1.5. If you are entering into the agreement on behalf of a company or other body corporate (including as a HR professional or other third party agent on behalf of your own employer clients), you hereby warrant and represent that you have the authority to bind that entity to these Conditions.
• 1.6. The terms of our privacy policy from time to time are available at https://worksmarter.co.uk/legal/privacy-policy and shall be deemed as incorporated into this agreement. We reserve the right to modify our privacy policy in our reasonable discretion from time to time. If you do not agree with our privacy policy, please do not use the Site, the Software or the Services.
• 1.7. Compatible Web Browsers. A list of compatible web browsers is available at https://worksmarter.co.uk/help/more-info/system-requirements. When using the Software, please ensure that you are using one of these compatible web browsers. We will not be responsible for use of the Software on any version of any web browser that is not listed on https://worksmarter.co.uk/help/more-info/system-requirements. We may change the compatible web browsers from time to time (at our sole discretion), so please check back regularly for the latest list.
• 1.8 In the case of any Intermediary (as defined in clause 2.1), the supplementary terms set out in Part B shall also apply.

PART A

2. INTERPRETATION

• 2.1 The definitions and rules of interpretation in this clause apply to these Conditions (unless the context otherwise requires):
  • "Account Owner": has the meaning given in clause 5.1.
  • "Additional Fees": the additional fees payable by the Client to the Supplier from time to time, including (without limitation) set-up and account management charges.
  • "Applicable Laws": all regional, national and international laws, regulations and standards applying to the person or circumstances in question, including standards imposed by or notices issued by any governmental or regulatory authorities and all generally applicable industry standards, including those attributable to self-regulation.
  • "Authorised Users": those employees, representatives, agents, consultants and independent contractors of the Client (and, in the case of a Client who is an Intermediary, employees, representatives, agents, consultants and independent contractors of the employers and other persons for whom they act) who are authorised to use the Software, the Services and the Documentation, as further set out in clause 5.
  • "Business Day": a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
  • "control": shall be as defined in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly.
  • "Client": any person, firm or company who registers for User Subscriptions in order to enable Authorised Users to access and use the Software, the Services and the Documentation (which shall, for the purposes of these Conditions, include any Intermediary acting on behalf of employers or any other person).
  • "Client Data": any data, information or material inputted or submitted by or on behalf of the Client and / or Authorised Users in or on the Software or generated by the Software in the course of the Services including (without limitation) employee data held on the Software.
  • "Conditions": these terms and conditions as amended from time to time.
  • "Confidential Information": all information (including all oral and visual information, and all information recorded in writing or electronically, or in any other medium or by any other method) disclosed to, or obtained by, one party from the other party or a third party acting on that other party's behalf including without limitation:
    • (a) any information relating to the business of either party including: any ideas; business methods; finance; prices, business, financial, marketing, development or manpower plans; customer lists or details; supplier lists or details; computer systems and software; products or services; know-how; trade secrets; processes; marketing opportunities; other matters connected with the products or services manufactured, marketed, provided or obtained by either party; information concerning either party's relationships with actual or potential clients, customers or suppliers; and
    • (b) any other information so disclosed or obtained and which has been stated to be confidential.
  • "Data Controller": has the meaning given to it in Data Protection Legislation.
  • "Data Processor": has the meaning given to it in Data Protection Legislation.
  • "Data Protection Legislation": means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426) as amended.
  • "Data Subject": has the meaning given to it in Data Protection Legislation.
  • "Direct HR Services": has the meaning given in clause 9.4.
  • "Documentation": the Documentation and user instructions for the Software made available to the Client by the Supplier online through the Software.
  • "Effective Date": the date on which the Client signs-up to the Software.
  • "Fees": the Licence Fees and the Additional Fees.
  • "Group": in relation to a company, that company, any subsidiary or holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company. Each company in a Group is a member of the Group.
  • "Group Company": in relation to a company, any member of its Group.
  • "HR Services": has the meaning given in clause 9.4.
  • "Intellectual Property Rights": patents, utility models, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
  • "Intermediary”: means any person (including a human resources adviser) who is using the Software and the Services on behalf of employers or any other person.
  • "Licence Fees": the licence fees payable by the Client to the Supplier in accordance with clause 11.
  • "Normal Business Hours": 9.00 a.m. to 5.00 p.m. local UK time, each Business Day.
  • "Payment Date": the Effective Date and the date falling each month thereafter during the Subscription Term.
  • "Personal Data": has the meaning given to it in Data Protection Legislation.
  • "Services": the subscription services for the Software provided by the Supplier to the Client under this agreement, together with any other services provided by the Supplier to the Client (including, without limitation, the Direct HR Services (where applicable)), as more particularly described in the Documentation and on the Site.
  • "Site": the website as set out in clause 1.1.
  • "Software": the online software platform provided by the Supplier as part of the Services, as more particularly described in clause 1.1.
  • "Subscription Term": has the meaning given in clause 16.1.
  • "Supervisory Authority": has the meaning given to it in Data Protection Legislation.
  • "Support Hours": 9 a.m. to 5 p.m. local UK time on each Business Day.
  • "Third Party Provider": any third party (including, without limitation, any human resources adviser) who is introduced to the Client by the Supplier (or its officers, employees, agents, consultants or subcontractors).
  • "Third Party Services": any services (including, without limitation, human resources advice) provided by a Third Party Provider.
  • "UK GDPR”: has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
  • "User Subscriptions": the user subscriptions registered or purchased (as the case may be) by the Client pursuant to clause 5, which entitle Authorised Users to access and use the Software, the Services and the Documentation in accordance with these Conditions.
  • "Virus": any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
• 2.2 In these Conditions, unless the context otherwise requires:
  • (a) clause headings shall not affect the interpretation of this agreement;
  • (b) a person includes an individual, corporate or unincorporated body (whether or not having separate legal personality);
  • (c) a reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established;
  • (d) a reference to a holding company or a subsidiary means a holding company or a subsidiary (as the case may be) as defined in section 1159 of the Companies Act 2006;
  • (e) unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular;
  • (f) unless the context otherwise requires, a reference to one gender shall include a reference to the other genders;
  • (g) a reference to a statute or statutory provision is a reference to it as it is in force as at the date of this agreement;
  • (h) a reference to a statute or statutory provision shall include all subordinate legislation made as at the date of this agreement under that statute or statutory provision;
  • (i) a reference to writing or written includes e-mail; and
  • (j) references to clauses are to the clauses of this agreement.

3. REGISTRATION

• 3.1 Upon signing up for the Software and the Services and at subsequent times as requested by the Supplier, the Client agrees to provide to the Supplier true, accurate, current and complete personal name and / or business name, account owner name(s), billing address, address(es) where the Software and Services will be primarily used, e-mail address, contact phone number, credit/debit card information, direct debit information and any other information that the Supplier may request from time to time to set up and administer your account (or, in the case of an Intermediary who is signing up multiple employers, such above information for each employer) (the "Registration Data"). You represent and warrant that the information you provide is accurate, current and complete and agree to promptly update any of the Registration Data if it changes.
• 3.2 If you provide Registration Data which is, or which the Supplier may suspect to be, false, inaccurate, out-of-date, incomplete, fraudulent or otherwise unlawful, the Supplier has the right in its sole discretion, to suspend the Software and the Services and / or terminate the agreement with immediate effect and refuse any and all current or future use of the Software by the Supplier, any Supplier Group Companies and any of its or their Authorised Users. At all times, the Client shall maintain and promptly update the Registration Data.
• 3.3 Where you are using a paid version of the Software and the Services, there may be certain additional information that we request from you so that we can provide the paid Software and Services. If you do not provide this information, or you give us incomplete or incorrect information, we may either terminate the agreement for the supply of the paid version of the Software and the Services or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
• 3.4 We shall not be liable for any delay or non- performance of the paid version of the Software and the Services if such delay or non-performance is caused by your failure to provide the requested information or you provide incomplete or incorrect information.

4. THE LICENCE

• 4.1 Subject to the Client complying with these Conditions and making payment of the Fees (where applicable), the Supplier hereby grants to the Client a non-exclusive, non-transferable, non- sublicensable, personal, revocable right to permit the Authorised Users to access and use the Software, the Services and the Documentation during the Subscription Term solely for the Client's internal business operations.
• 4.2 These Conditions shall apply to this agreement to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
• 4.3 Any advertising or promotional material produced by the Supplier in relation to the Software and / or the Services and any descriptions or illustrations of the Software and / or the Services are produced for the sole purpose of giving an approximate idea of the Software and / or the Services, and shall not form part of this agreement nor have any contractual force.
• 4.4 The Client may not access the Software, the Services and / or the Documentation if the Client (or, in the case of an Intermediary, any person or employer on whose behalf the Intermediary is acting) is a direct competitor of the Supplier or of any of the Supplier's Group Companies, except with the Supplier's prior written consent.
• 4.5 The Software and the Site is only intended for organisations based in the UK with employees exclusively in the UK. The Supplier shall have no responsibility or liability to the Client or any other person if the Software and/or the Services are used by any organisation who is based outside of the UK and/or who has employees based outside the UK.

5. USER SUBSCRIPTIONS

• 5.1 The Client may register and purchase (as the case may be) for User Subscriptions to give access to and use of the Software, the Services and the Documentation to Authorised Users. The Client acknowledges and agrees that the person who registers for the initial User Subscription, by creating an account through the Site, shall be a person who is authorised to be an account owner of the User Subscriptions (the "Account Owner"). If the Account Owner is person acting as Intermediary, they warrant and represent that they have authority to act for, and use the Software and the Services on behalf of, the employers or other persons whose employees’ details are uploaded to the Software. The Client acknowledges and agrees that the Account Owner may create further account owner accounts, which will grant equivalent access to and use of the Software as that granted to the Account Owner. The Client warrants that any Account Owner (s) shall have authority to bind the Client in respect of any matter relating to the Software and / or the Services under this agreement. The Account Owner may at any time during the Subscription Term register for additional User Subscriptions to give additional Authorised Users access to and use of the Software, the Services and the Documentation in accordance with these Conditions. The Account Owner may set different permissions and access in respect to the Software and the Services for each Authorised User.
• 5.2 The Client acknowledges and agrees that:
  • (a) the Supplier may rely on an Account Owner having the authority to bind the Client (as set out in clause 5.1);
  • (b) where a person holds themselves out as being an Account Owner, the Supplier shall be entitled to act on the basis that the person is an Account Owner; and
  • (c) the Supplier shall have no liability or responsibly in connection with any act or omission of any person who holds themselves out as being an Account Owner and / or Authorised Users.
• 5.3 In relation to the Authorised Users, the Client undertakes that:
  • (a) the maximum number of Authorised Users that it authorises to access and use the Software, the Services and the Documentation shall not exceed the number of User Subscriptions it has registered for from time to time;
  • (b) it will not allow or suffer any User Subscription to be used by more than one individual Authorised User. The Client acknowledges and agrees that each User Subscription shall be personal to the applicable individual Authorised User;
  • (c) it will not allow or suffer any User Subscription to be transferred or assigned by an Authorised User to another person at any time;
  • (d) each Authorised User shall keep the log-in details for the use of the Software, the Services and Documentation confidential, safe and secure at all times and shall not disclose such log-in details to any third party. The Client acknowledges that the undertaking in this clause 5.4(d) shall be a strict condition of these Conditions, on the basis that such log-in details shall entitle the Authorised User to access the Client Data, which may include Personal Data (including "special categories of personal data" as defined in the Data Protection Legislation);
  • (e) it shall permit the Supplier to audit the use of the Software and the Services in order to establish the identity of each Authorised User. Such audit may be conducted any time, at the Supplier's expense, and this right shall be exercised with reasonable prior notice (unless the Supplier has reason to believe that there has been a breach of this agreement or other unlawful activity), in such a manner as not to substantially interfere with the Client's normal conduct of business;
  • (f) if any of the audits referred to in clause 5.4(e) reveal that any log-in details have been provided to any individual who is not an Authorised User or that log-in details are being used by more than one individual, then without prejudice to the Supplier's other rights, the Client shall be entitled, without liability to the Client, to promptly disable such log-in; and
  • (g) if any of the audits referred to in clause 5.4(e) reveal that the Client has underpaid Licence Fees to the Supplier (including, without limitation, where more than one individual is using the same log-in details), then without prejudice to the Supplier's other rights, the Client shall pay to the Supplier an amount equal to such underpayment as calculated in accordance with its then current Licence Fees within 5 Business Days of the date of the relevant audit.
• 5.4 The Client shall (and shall procure that each Authorised User shall) not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Software and / or the Services that:
  • (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
  • (b) is harvesting or otherwise collecting information about others, including e-mail addresses, without their consent or in breach of Data Protection Legislation;
  • (c) facilitates illegal activity;
  • (d) depicts sexually explicit images;
  • (e) promotes unlawful violence;
  • (f) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
  • (g) in a manner that is otherwise illegal or causes damage or injury to any person or property, and the Supplier reserves the right without liability or prejudice to its other rights to the Client to disable the Client's access to the Software, the Services and / or the Documentation if it is in breach of this clause 5.5.
• 5.5 The Client shall not:
  • (a) except as may be allowed by any Applicable Law(s) which are incapable of exclusion by agreement between the parties:
    • (i) and except to the extent expressly permitted under this agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and / or Documentation (as applicable) in any form or media or by any means; or
    • (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software;
  • (b) access all or any part of the Software, the Services and / or Documentation in order to build a product or service which competes with the Software, the Services and / or the Documentation;
  • (c) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the available the Software, the Services and / or Documentation to any third party except the Authorised Users;
  • (d) use the Software or the Services in any way that could damage, disable, overburden, impair or compromise the Supplier's systems or security or interfere with other users of the Software and / or the Services;
  • (e) collect or harvest information or data or attempt to decipher any transmissions to or from the servers running the Software; or
  • (f) attempt to obtain or assist third parties in obtaining access to the Software, the Services and / or Documentation.
• 5.6 The Client shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Software, the Services and / or the Documentation and, in the event of becoming aware of any such unauthorised access or use, immediately notify the Supplier in writing.
• 5.7 The Client acknowledges that any log-in details, user identification code or other security information in relation to the Software and / or the Services must be treated by the Client as confidential and must not be disclosed to any third party save for the Authorised Users. If the Client is acting as an Intermediary, the Client shall not share any log-in details, user identification code or other security information in relation to the Software and/or the Services to any employer or other person for whom the Intermediary is acting, unless they are also an Authorised User. The Client acknowledges that it shall be responsible for any use or misuse of such log-in details, user identification code or other security. Any instructions or actions on the Software (including the registration of any additional User Subscriptions) through the Client's account shall be deemed to have originated from the Client if its account details have been utilised.
• 5.8 The Supplier shall be entitled to absolutely rely upon and act upon the instructions on any Client who is an Intermediary without the need to verify that the Intermediary has requisite authority to act on behalf of the relevant employers and other persons whose employee information is uploaded to the Software.
• 5.9 The rights provided under this clause 5 are granted to the Client only, and shall not be considered granted to any member of the Client's Group.

6. SOFTWARE AND SERVICES

• 6.1 The Supplier shall, subject to payment of the Fees (where applicable), make available the Software, the Services and the Documentation to the Client on and subject to the terms of this agreement.
• 6.2 The Supplier shall be entitled to carry out planned maintenance at any time and will use reasonable endeavours to give advance notice to the Client.
• 6.3 The Supplier shall be entitled to carry out unscheduled maintenance at any time in the case of an emergency or any unforeseen circumstances that affect the Software and / or the Services. In these circumstances, the Supplier shall use its reasonable endeavours to give the Client as much notice in advance as possible, but where this is not reasonably practicable, the Supplier shall be under no obligation to provide any notice in advance.
• 6.4 The Supplier will, as part of the Services and at no additional cost to the Client, during the Subscription Term provide the Client with the Supplier's standard customer support services (as offered by the Supplier from time to time) during the Support Hours
• 6.5 The Supplier shall use its reasonable endeavours to release any patches or bug fixes for the Software. Any repairs that the Supplier undertakes will be at its sole discretion and may be depending on the Client making available all the information that may be necessary to enable the Supplier to remedy the defect or fault, including sufficient information to enable the Supplier to recreate the defect or fault.
• 6.6 The Supplier may, in its sole discretion, add, remove or modify features or functions, or to provide fixes, updated and upgrades to the Software, the Services and / or the Documentation. The Client acknowledges and agrees that, subject to clause 6.6, the Supplier is under no obligation to make available subsequent versions of the Software or the Services, and that no third party has any obligation to furnish maintenance or support services in respect of the Software or the Services.
• 6.7 If the Client has registered through the Site for a trial or free version of the Software and the Services, the Client shall only have access to and use of the Software and the Services for the specified period of the trial or free of charge period (if applicable) (the "Trial Period"). The Client acknowledges that it must purchase User Subscription(s) before expiry of the Trial Period in order to retain access to any Client Data input or developed during the Trial Period. If the Client does not sign-up to the Software on a non-trial basis or purchase a User Subscription or User Subscriptions before expiry of the Trial Period, the Client shall not have access to the Client Data input or developed using the Software during the Trial Period after the end of the Trial Period. For the avoidance of doubt, any access to or use of the Software and / or the Services during the Trial Period shall be subject to these Conditions (where applicable).

7. CLIENT DATA AND DATA PROTECTION

• 7.1 The Client (whether or not acting as an Intermediary) shall own all right, title and interest in and to all of the Client Data and shall have sole responsibility for the legality, reliability, integrity, retention, accuracy and quality of the Client Data. The Supplier shall have no liability or responsibility in respect of the Client Data. The Supplier reserves the right to withhold, remove and / or discard the Client Data without notice for any breach of this agreement by the Client. Any Client acting as an Intermediary is responsible for checking the legality, reliability, integrity, retention, accuracy and quality of the Client Data with the employers and other persons for whom they act.
• 7.2 The Client acknowledges and agrees that nothing in this agreement, nor the Software, Services and / or Documentation shall constitute any legal advice. The Client is entirely responsible for complying with any Applicable Laws in respect of its use of the Software and the Services under this agreement.
• 7.3 The Supplier shall follow its archiving procedures for Client Data in accordance with any back-up procedures that it may operate from time to time. These back-up procedures may be amended by the Supplier in its sole discretion from time to time. In the event of any loss or damage to Client Data, the Client's sole and exclusive remedy shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Client Data from the latest back-up of such Client Data maintained by the Supplier in accordance with its archiving procedures. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Client Data caused by any third party.
• 7.4 Notwithstanding clause 7.3, the Client shall use its best endeavours to regularly back-up, archive and / or export to another format the Client Data to ensure the security and integrity of the Client Data. Any Client acting as an Intermediary shall have sole responsibility to back-up, archive and/or export to another format the Client Data in respect of the employers and other persons for whom they act.
• 7.5 The Supplier shall, in providing the Software and the Services, comply with its Privacy Policy relating to the privacy and security of the Client Data available at https://worksmarter.co.uk/legal/privacy-policy or such other website address as may be notified to the Client from time to time, as such document may be amended from time to time by the Supplier in its sole discretion.
• 7.6 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation. Any Client acting as an Intermediary shall comply with all Data Protection Legislation in respect of the employers and other persons for whom they act.
• 7.7 The parties acknowledge that for the purposes of the Data Protection Legislation, the Client (whether or not they are acting as an Intermediary) is the Data Controller and the Supplier is the Data Processor.
• 7.8 Without prejudice to the generality of clause 7.5, the Client will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Supplier for the duration and purpose of this agreement. Any Client acting as an Intermediary shall ensure that the employers and other persons for whom they act have all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Client to enable the lawful transfer of Personal Data to the Supplier for the duration and purpose of this agreement. The Client shall not input any Personal Data in respect of any part of the Software which relates to creating a job description and the Supplier shall have no responsibility or liability to the Client in the event that the Client does so. The Client (including any Client acting as an Intermediary) shall ensure that it has all necessary appropriate consents and notices to enable the Supplier to transfer Personal Data to countries outside of the United Kingdom in accordance with clause 7.9(d).
• 7.9 The Supplier shall, in relation to any Personal Data processed by it in connection with the Software and the Services:
  • (a) process that Personal Data only on the Client’s written instructions unless the Supplier is otherwise required under any Applicable Laws to process Personal Data. Where the Supplier is relying on any Applicable Laws as the basis for processing Personal Data, it shall promptly notify the Client of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Supplier from doing so;
  • (b) ensure that the Supplier has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by the Supplier);
  • (c) ensure that all personnel who have access to and / or process Personal Data are obliged to keep the Personal Data confidential;
  • (d) be entitled to transfer Personal Data outside of the United Kingdom and the Client hereby consents to any such international transfers of Personal Data. If the Supplier transfers Personal Data to a territory which is not subject to adequacy regulations under the Data Protection Legislation, the Supplier shall ensure that there are appropriate safeguards in place to ensure an adequate level of protection with respect to the privacy rights of individuals;
  • (e) assist the Client, at the Client's own cost, in responding to any request from a Data Subject and in ensuring compliance with the Client's obligations under the Data Protection Legislation with regard to security, breach notifications, impact assessments and consultations with any Supervisory Authority;
  • (f) notify the Client without undue delay on becoming aware of a Personal Data breach;
  • (g) at the Client's written direction, delete or return Personal Data and copies thereof to the Client on termination of this agreement unless required by any Applicable Laws to store the Personal Data; and
  • (h) maintain complete and accurate records and information to demonstrate our compliance with this clause 7.8 and allow for audits by the Client or a designated auditor appointed on its behalf (provided that such audit shall not take place more than once per year).
• 7.10 The Client consents to the Supplier appointing any third party (that it may choose from time to time) to process Personal Data in connection with the Software and the Services. The Supplier confirms that it has entered or (as the case may be) will enter into a written agreement with the third party processor incorporating terms which are substantially similar to those set out in this agreement. The Supplier shall notify the Client of any intended changes concerning the addition or replacement of such third party processors, and the Client may object to these changes by giving notice of the objection within 14 days of the date of the original notice of the change. As between the parties, the Supplier shall remain fully liable for all acts or omissions of any third party processor appointed by the Supplier under this clause 7.9.
• 7.11 Notwithstanding this clause 7, the Client acknowledges that it may be submitting, inputting or providing "special categories of personal data" (as such term is defined in the Data Protection Legislation) of the Authorised Users to the Supplier in connection with the Software and the Services. The Client acknowledges and agrees that it is solely responsible for obtaining all necessary consents, authorisations and permissions from the Authorised Users and / or providing the necessary notices to Authorised Users, and any other third parties to enable the Client to submit, input or provide such information to the Supplier under this agreement. The Client shall not provide any information to the Supplier (including Client Data) or any other Personal Data unless and until it has obtained all necessary consents, authorisations and permissions to do so.
• 7.12 The Client shall indemnify and keep indemnified the Supplier against all liabilities, costs, expenses, damages and losses (including, but not limited to, any direct, indirect or inconsequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with:
  • (a) any breach of this clause 7;
  • (b) the Client's breach or non-compliance with any Applicable Laws in respect of the Client Data; or
  • (c) any claim against the Supplier or its officers, employees, agents or subcontractors by any third party arising out of or in connection with the Supplier's processing of Client Data (including any Personal Data) under this agreement.

8. THIRD PARTY PROVIDERS

• The Client acknowledges that the Software and / or Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties (including, without limitation, artificial intelligence providers) and that it does so solely at its own risk. The Supplier makes no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any third-party website, or any transactions completed, and any contract entered into by the Client with any such third party. Any contract entered into and any transaction completed via any third-party website or otherwise with any third party is between the Client and the relevant third party, and not the Supplier. The Supplier recommends that the Client refers to the third party's terms and conditions and privacy policy prior to using the relevant third-party website or purchasing products or services from third parties. The Supplier does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.

9. SUPPLIER'S OBLIGATIONS

• 9.1 The Supplier undertakes to make available the Software and the Documentation, and provide the Services, with reasonable skill and care.
• 9.2 The undertaking at clause 9.1 shall not apply to the extent of any non-conformance which is caused by use of the Software and / or Services contrary to the Supplier's instructions, or modification or alteration of the Software and / or the Services by any party other than the Supplier or the Supplier's duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking the Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or where reasonably practicable, provide the Client with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Client's sole and exclusive remedy for any breach of the undertaking set out in clause 9.1.
• 9.3 Notwithstanding any other provisions of this agreement, the Supplier:
  • (a) does not warrant that the Client's use of the Software will be uninterrupted or error-free, or that the Software, the Services, the Documentation and / or the information obtained by the Client through the Software and / or the Services will meet the Client's requirements; and
  • (b) is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Client acknowledges that the Software, the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
• 9.4 If the Services involve the provision of human resource services (the "Direct HR Services") to the Client (as may be offered as part of the Supplier's paid version of the Software and the Services), the Supplier shall be entitled to appoint a third party sub-contractor to procure the provision of the Direct HR Services. The Direct HR Services are intended to be guidance only and shall not constitute legal advice.
• 9.5 The Supplier shall use its reasonable endeavours to ensure that any sub-contractor appointed under clause 9.4 shall have sufficient skill, experience and expertise in respect of the Direct HR Services.
• 9.6 If the Client uses the Services to obtain human resource services from any person which is not the Client or its sub-contractors, the Supplier shall have no responsibility or liability in respect of those human resource services whatsoever. The Client shall be solely responsible for ensuring that the person, firm or company providing the services has suitable skill, experience and expertise in relation to the subject matter in question.
• 9.7 This agreement shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing the Software, the Services and / or the Documentation or products and / or services which are similar to those provided under this agreement.
• 9.8 From time to time, the Supplier may introduce, or seek to introduce, the Client to a Third Party Provider. If the Client engages a Third Party Provider, then the Client acknowledges that any agreement with the Third Party Provider shall be between the Client and the Third Party Provider and the Supplier shall not be a party to any such agreement or arrangement in any circumstances.
• 9.9 The Supplier does not, and cannot, give any warranty, guarantee, representation, undertaking or otherwise in respect of the Third Party Provider, any Third Party Services and/or the outcome or results of any Third Party Services. It shall the absolute responsibility of the Client to vet the Third Party Provider, ensure that the Third Party Provider has the appropriate skills, expertise, experience and knowledge to provide the Third Party Services and ensure that the Third Party Provider and the Third Party Services are suitable for the needs and the requirements of the Client. Any introduction made by the Supplier to the Client of any Third Party Provider is not an endorsement of them or their skills, expertise, experience, knowledge or otherwise.
• 9.10 Notwithstanding any other provision of this agreement, the Supplier shall not be liable or responsible whatsoever for any agreement or arrangement between the Client and any Third Party Provider, the Third Party Services and/or the outcome or results of any Third Party Services.

10. CLIENT'S OBLIGATIONS

• The Client shall:
  • (a) provide the Supplier with:
    • (i) all necessary co-operation in relation to this agreement; and
    • (ii) all necessary access to such information as may be required by the Supplier; in order to provide the Software and the Services, including but not limited to Client Data, security access information and configuration services;
  • (b) comply with all Applicable Laws with respect to its activities under this agreement;
  • (c) carry out all other Client responsibilities set out in this agreement in a timely and efficient manner. In the event of any delays in the Client's provision of such assistance as agreed by the parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;
  • (d) ensure that the Authorised Users use the Software, the Services and the Documentation in accordance with the terms and conditions of this agreement and shall be responsible for any Authorised User's breach of this agreement;
  • (e) obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under this agreement;
  • (f) ensure that its network and operating systems comply with the relevant specifications provided by the Supplier from time to time; and
  • (g) be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to the Supplier's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Client's network connections or telecommunications links or caused by the internet.

11. FEES AND PAYMENT - PAID VERSIONS ONLY

• 11.1 If the Client is using a paid version of the Software and the Services, the Fees shall be payable under this clause 11.
• 11.2 The Licence Fees shall be payable by the Client to the Supplier in advance on a monthly basis or on an annual basis (depending on the option selected by the Client) calculated by reference to the standard price per User Subscription as at the Effective Date (or such increased amount pursuant to clause 11.8 or otherwise) and the number of Authorised Users as at each Payment Date, unless and until the agreement is terminated in accordance with these Conditions. The Supplier may (at its sole direction) offer an initial free period or Trial Period, during which time the Licence Fees shall not be payable.
• 11.3 The Client shall not at any time reduce or minimise the number of User Subscriptions prior to any Payment Date in order to avoid paying the full Licence Fees due under this agreement. If the Supplier becomes aware that the Client is doing so, the Supplier shall invoice the Client for an amount equal to any underpayment calculated by reference to its then current Licence Fees, which the Client shall pay within 14 days of receipt of such invoice.
• 11.4 The Client shall pay the Licence Fees using one of the following payment methods (at the sole discretion of the Supplier):
  • (a) Credit / debit card. The Client shall, on or before the Effective Date, provide to the Supplier valid, up-to-date credit / debit card details together with any other relevant valid, up-to-date and complete contact and billing details and the Client hereby authorises the Supplier to bill such credit / debit card for the Licence Fees on each Payment Date.
  • (b) PayPal. The Client shall, on or before the Effective Date, provide to the Supplier valid, up-to-date PayPal account details together with any other relevant valid, up-to-date and complete contact and billing details and the Client hereby authorises the Supplier to deduct from such PayPal account the Licence Fees on each Payment Date.
  • (c) Direct Debit. The Client shall, on or before the Effective Date, provide all information (including valid and up-to-date bank account details) and take all such steps as may be necessary to properly set up a Direct Debit for the Licence Fees in relation to the Supplier. The Supplier shall notify the Client of the amount to be deducted from its nominated bank account on each Payment Date, and the Client hereby authorises the Supplier to deduct from such bank account the Licence Fees fifteen days after each Payment Date during the Subscription Term.
  • (d) Purchase Order. The Client shall, on or before the Effective Date, provide to the Supplier approved purchase order information acceptable to the Supplier and any other relevant valid, up-to-date and complete contact and billing details and the Supplier shall invoice the Client on each Payment Date for the Licence Fees and the Client shall pay each invoice within 30 days of the date of such invoice.
• 11.5 In addition to the Licence Fees, the Supplier shall be entitled to charge the Additional Fees which shall be payable by the Client to the Supplier using one of the above methods (at the Supplier's sole discretion) upfront when invoiced.
• 11.6 The Supplier may refuse to accept payment by way of any one or more of the payment methods set out in clause 11.4 if, in its reasonable opinion, such payment method would be inappropriate in the circumstances.
• 11.7 If the Supplier has not received payment of the Licence Fees by the due date referred to in, or details in relation to the relevant payment method as required by, clause 11.4, or any Additional Fees by the due date referred to in clause 11.5, and without prejudice to any other rights and remedies of the Supplier:
  • (a) the Supplier may, without liability to the Client, disable the Client's (and each of the Authorised User's) log-in, account and / or access in respect of all or part of the Software and / or the Services and the Supplier shall be under no obligation to provide any or all of the Software or the Services while the outstanding Fees remain unpaid; and
  • (b) interest shall accrue on a daily basis on such due amounts at an annual rate equal to 8% over the then current Bank of England base rate from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
• 11.8 All amounts and fees stated or referred to in these Conditions:
  • (a) shall be payable in pounds sterling;
  • (b) are, subject to clause 15.4(b), non-cancellable and non-refundable;
  • (c) are exclusive of value added tax, which shall be added to the sums due at the appropriate rate.
• 11.9 All amounts due and payable by the Client under this agreement shall be paid in full without any set-off, counterclaim, deduction or withholding.
• 11.10 The Supplier shall be entitled to increase the Licence Fees by giving not less than one month's prior notice to the Client. If the Client refuses to accept the increase in Licence Fees, this agreement shall automatically terminate immediately before the date on which the increase in Licence Fees would otherwise have applied, unless terminated earlier in accordance with this agreement.
• 11.11 If the Supplier in its reasonable opinion believes that the amount of Client Data stored on behalf of the Client is excessive in relation to the Licence Fees paid by the Client, the Supplier may charge an additional fee in respect of the storage of Client Data. The Supplier's fees for storage of such data shall be in accordance with its then current excess data storage fees.
• 11.12 If the Client has suspended its use of the Software or the Services, and subsequently re- commences using the Software or the Services, the Licence Fees payable by the Client shall be back-dated to the most recent Payment Date after the Client re-commenced its use of the Software or the Services.

12. INTELLECTUAL PROPERTY RIGHTS

• 12.1 The Client acknowledges and agrees that all Intellectual Property Rights in the Software, the Services and the Documentation shall belong to the Supplier and / or its third party licensors (as the case may be). Except as expressly provided for in this agreement, nothing in this agreement shall grant the Client any rights or title to, or interest in, any Intellectual Property Rights in the Software, the Services and / or the Documentation.
• 12.2 To the fullest extent permitted by law, the Supplier shall not be liable to the Client for any costs, expenses, loss or damage (whether direct, indirect or consequential, and whether economic or otherwise) arising from the Client's exercise of the rights granted to it under this agreement.
• 12.3 The Client shall not do or omit to do or permit to be done any act that will or may weaken, damage or be detrimental to the Intellectual Property Rights in the Software, the Services and / or the Documentation or the reputation or goodwill associated with the same.
• 12.4 The Client shall indemnify and keep indemnified the Supplier against all liabilities, costs, expenses, damages and losses (including, but not limited to, any direct, indirect or inconsequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with the Client's exercise of its rights granted under this agreement, including any claim against the Supplier for actual or alleged infringement of a third party's intellectual property rights arising out or in connection therewith.
• 12.5 The Supplier confirms that it has all the rights in relation to the Software, the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.

13. CONFIDENTIALITY

• 13.1 Both parties will keep confidential and will not divulge to any third party (other than to any of its Group Companies and, in the case of a Client who is an Intermediary, any employer or other person for whom they act and whose employee information is uploaded to the Software):
  • (a) the terms of this agreement; or
  • (b) any Confidential Information of the other party or any of its Group Companies.
• 13.2 Neither party will use the other party's Confidential Information for any purpose other than to perform its obligations arising out of or in connection with this agreement. Both parties will ensure that its officers, employees, agents and subcontractors comply with the obligations of confidentiality set out in this clause 13.
• 13.3 The obligations of confidentiality of this clause 13 will not apply to any part of the Confidential Information which is:
  • (a) or was already, or has subsequently become, published or publicly available for use or otherwise in the public domain other than as a result of a breach of this agreement or of any confidentiality obligation owed by one party to the other;
  • (b) disclosed by either party pursuant to a requirement of the law or the lawful requirement of any governmental or other regulatory authority; or
  • (c) already in a party's possession at the time of disclosure by the other party other than as a result of a breach of this agreement or of any confidentiality obligation owed by that party to the other.
• 13.4 Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.
• 13.5 The Client acknowledges that details of the Software and the Services, and the results of any performance tests in relation to the Software and / or the Services, constitute the Supplier's Confidential Information.
• 13.6 The Supplier acknowledges that the Client Data is the Confidential Information of the Client.
• 13.7 No party shall make, or permit any person to make, any public announcement concerning this agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
• 13.8 The obligations of this clause 13 will survive the termination of this agreement.

14. INDEMNITY

• The Client shall defend, indemnify and hold harmless the Supplier against all claims, liabilities, costs, expenses, damages and losses (including, but not limited to, any direct, indirect or inconsequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with the Client's use of the Software, the Services and / or Documentation.

15. LIMITATION OF LIABILITY - PLEASE READ

• 15.1 This clause 15 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Client:
  • (a) arising under or in connection with this agreement;
  • (b) in respect of any use made by the Client of the Software, the Services and / or the Documentation or any part of them; and
  • (c) in respect of any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
• 15.2 Except as expressly and specifically provided in this agreement:
  • (a) the Client assumes sole responsibility for results obtained from the use of the Software, the Services and the Documentation by the Client, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Client in connection with the Software or the Services, or any actions taken by the Supplier at the Client's direction;
  • (b) the Supplier shall not be liable for any actions or omissions of the Client as a result of or in connection with the Direct HR Services and the Client acknowledges that the Direct HR Services are intended to be guidance only and not constitute legal advice;
  • (c) the Supplier shall not be liable in any respect for any actions or omission of any Third Party Provider, Third Party Services and/or the outcome or results of any Third Party Services;
  • (d) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by the Applicable Laws, excluded from this agreement;
  • (e) the Software, the Services and the Documentation are provided to the Client on an "as is" basis;
  • (f) the Supplier is not liable to and does not owe a duty of care to any person under this agreement other than the Client, including for the avoidance of doubt any employer or other person whose employee information is uploaded to the Software by an Intermediary.
• 15.3 Nothing in this agreement excludes the liability of the Supplier:
  • (a) for death or personal injury caused by the Supplier's negligence; or
  • (b) for fraud or fraudulent misrepresentation.
• 15.4 Subject to clause 15.2 and clause 15.3:
  • (a) the Supplier shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and / or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
  • (b) the Supplier's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Fees paid by the Client during the 3 months immediately preceding the date on which the claim arose.
• 15.5 The Supplier shall not be liable for any actions or omissions of any person who introduced the Supplier to a Client, including any statements, representations or promises that such person has made about the Software and/or the Services (including any Third Party Provider).
• 15.6 The Client acknowledges that the Software and/or the Services may make use of third party providers of artificial intelligence software. The Supplier does not, and cannot, guarantee the output of any such artificial intelligence software and shall not be liable for any output or results therefrom.

16. TERM, TERMINATION AND SUSPENSION

• 16.1 The Subscription Term shall commence on the Effective Date and automatically renew on a rolling monthly or annual basis (as the case may be) for so long as the Client has at least one User Subscription, unless and until terminated in accordance with these Conditions.
• 16.2 The Client may terminate this agreement by giving the other at least 30 days’ notice in writing to the Supplier. The Supplier may terminate this agreement at any time by giving notice in writing to the Client.
• 16.3 Without affecting any other right or remedy available to it, the Supplier may suspend the Software and the Services or terminate this agreement with immediate effect by giving notice to the Client if:
  • (a) the Client fails to pay any amount due under this agreement on the due date for payment;
  • (b) the Client commits a breach of this agreement;
  • (c) the Client commits a persistent breach of this agreement which it fails to remedy (if remediable) within 14 days of being notified by the Supplier of the breach;
  • (d) the Client commits a breach of clauses 5, 7, 10, 12 or 13;
  • (e) there is a change of control of the Client; or
  • (f) the Supplier reasonably believes that the Client is in breach of this agreement or that the Client is not entitled to upload the employee information to the Software.
• 16.4 Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:
  • (a) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;
  • (b) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
  • (c) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
  • (d) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party;
  • (e) the holder of a qualifying floating charge over the assets of that other party has become entitled to appoint or has appointed an administrative receiver;
  • (f) a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
  • (g) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party's assets and such attachment or process is not discharged within 14 days;
  • (h) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 16.4(a) to clause 16.4(g) (inclusive); or
  • (i) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.
• 16.5 On termination of this agreement for any reason:
  • (a) all licences granted under this agreement shall immediately terminate;
  • (b) each party shall return and make no further use of any equipment, property, documentation and other items (and all copies of them) belonging to the other party;
  • (c) the Supplier may immediately deactivate or delete the Client's account, all related information and files in the Client's account and / or restrict any further access to such files, information or the Client's account;
  • (d) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.
• 16.6 On termination of this agreement (for whatever reason), the Client may request (or, in the case of a Client who is an Intermediary, request on behalf of the employers and other persons for whom they act) in writing within 10 days of the date of termination, for delivery to the Client of the then most-recent back-up of the Client Data in the Supplier's possession. The Supplier shall use reasonable commercial endeavours to deliver the back-up to the Client within 60 days of receipt of such written request, provided that the Client has paid all Fees (where applicable) and any other charges outstanding at and resulting from termination (whether or not due at the date of termination). In these circumstances, the Supplier shall deliver the back-up in a format that the Supplier in its sole discretion considers most appropriate (whether electronically or in hard-copy), taking into account the size of the back-up of the Client Data. The Supplier shall be entitled to charge an additional amount for the delivery or disposal of the Client Data. No person other than a Client shall be entitled to request a back-up of Client Data in accordance with this clause.
• 16.7 In the event that the Supplier does not receive a written request from the Client within 10 days under clause 16.6, the Supplier may destroy, delete or otherwise dispose of the Client Data in its possession.

17. FORCE MAJEURE

• The Supplier shall have no liability to the Client under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, pandemic or epidemic, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, and shall where practicable, notify the Client of such an event and its expected duration.

18. GENERAL

• 18.1 Waiver. No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
• 18.2 Rights and remedies. Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
• 18.3 Severance.
  • (a) If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
  • (b) If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
• 18.4 Entire agreement.
  • (a) This agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
  • (b) Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the subject matter of this agreement, other than as expressly set out in this agreement.
• 18.5 Assignment.
  • (a) The Client shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
  • (b) The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
• 18.6 No partnership or agency. Nothing in this agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
• 18.7 Announcements. The Supplier shall be entitled to announce and make public (including on the Supplier's website and / or other promotional material) that the Client is a client of the Supplier. For the purposes of such announcement only, the Supplier shall be entitled to use the Client's trade name and / or logo on its website and / or other promotional material and the Client grants to the Supplier a licence to use such trade name and / or logo for those purposes.
• 18.8 Third party rights. Except as expressly stated herein, this agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999. For the avoidance of doubt, this agreement does not at any time confer any rights on any employer or other person for whom a Client who is an Intermediary is acting.
• 18.9 Notices.
  • (a) Any notice required to be given under this agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this agreement, or such other address as may have been notified by that party for such purposes, or sent by e-mail to:
    • (i) in the case of the Supplier: [email protected]
    • (ii) in the case of the Client: the e-mail address provided on setting up an account on the Site.
  • (b) A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in Normal Business Hours, at 9.00 a.m. on the first Business Day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by e-mail shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender).
• 18.10 Governing law. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
• 18.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

PART B

These supplementary terms and conditions shall only apply to a Client who is acting as an Intermediary.