Help and Support

How to access help and guidance, whatever plan you’re on.

Enhancing Your WorkSmarter Experience

At WorkSmarter, we pride ourselves on providing a user-friendly platform designed to simplify your HR management tasks. Whether you're new to the site or exploring advanced features, we offer a wealth of resources and support to ensure your success.

Easy Setup and Guidance

Navigating WorkSmarter is intuitive, with helpful prompts that guide you through each step of setting up and using your account. Pop-up messages in the top right corner confirm task completion, keeping you informed as you progress.

Help Centre Resources

Our Help Centre is your go-to resource, available 24/7 to provide comprehensive articles and guidance. Accessed via the life ring ‘Help’ symbol at the top right of your screen, it offers easy-read articles covering every aspect of the platform.

Live Chat Support

For personalised assistance beyond our Help Centre, our Live Chat feature connects you directly with our knowledgeable support team.

  • Accessible Support: Look for the Live Chat icon—a blue speech bubble at the bottom right of your screen—available Monday through Friday during business hours.

  • Real Human Assistance: Start a conversation with our team to get real-time answers to your queries or feedback, regardless of your package.

Importing Data for Seamless Setup

To streamline your account setup, WorkSmarter offers data import capabilities. Whether you're transferring employee records, holiday entitlements, or other essential data, our support team can assist you in importing this information efficiently. This ensures a smooth transition onto our platform, saving you time and ensuring accuracy from the start.

Have a question?

Our friendly team will be happy to help answer any questions you may have.

General Enquiries

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