Getting started with a new system - or exploring fresh features - can take a little getting used to, even with an intuitive platform that’s designed with simplicity in mind. Quite often, all you need is a quick pointer to get back on track.

That’s where our Help Centre comes in. Whether you're troubleshooting, learning the ropes, or just curious about a product, you’ll find step-by-step guides, detailed walk thoughts, handy tips and answers to common questions. It’s the go-to resource that’s ready when you are, and easy to follow at your own pace.

We’ve packed our Help Centre with the kind of guidance you actually need -  practical, up-to-date, and written in plain English. It’s available 24/7, so help is always there when you need it, whether you’re working early, late, or somewhere in between.

You can access the Help Centre directly from your account, within the Useful Links menu. From there, simply search for the topic you’re interested in by using the powerful keyword search bar to help, or browse by category, to zero in on the answers you need.  

Whether you're trying something new, want to double-check a setting, or just need a refresher, our Help Centre gives you the answers — no waiting around or support ticket required.

It’s part of our commitment to self-service that empowers you to get things done independently, backed by a platform that supports you at every turn.

Can I Access the Help Centre Whenever I Need to?

WorkSmarter’s Help Centre is available 24/7, so help is always there when you need it, whether you’re working early, late, or somewhere in between. We constantly monitor our website to ensure reliability and optimal performance. Effective monitoring means we can track our website performance and uptime in real-time. In the event of any incident, we act immediately and publish updates on our Status Page, so you’re always kept informed.